Frequently Asked Questions
Ordering Information and Policy
Ordering Window
  • Orders are accepted Monday through Thursday at 12:00 PM.
  • Any orders or modifications made after Thursday at 12:00 PM will automatically roll over to the following week’s schedule.
  • This ensures adequate time to source premium meats, prepare marinades, and manage production without compromising freshness or quality.
Specialty & Rotating Cuts
  • All Rotating BBQ Specials and High-End Steak Features require a minimum of one week’s notice prior to the desired pickup date.
  • Due to the nature of these cuts — long preparation times, sourcing requirements, and limited availability — early ordering ensures you receive the best product possible.
Product Availability
  • All items are subject to availability based on local sourcing and quality standards.
  • In rare cases of shortage or supplier delay, customers will be notified immediately and offered a comparable substitution or the option to defer the order.
Order Confirmation
  • Orders are confirmed via email once submitted through the online form.
  • Confirmation includes pickup or delivery details, estimated completion time, and total cost.
  • Orders are considered active only after confirmation from Anchor & Fire.
Payments and Cancellations
Cancellations & Modifications
  • Orders can be modified or canceled before the Thursday 12:00 PM cutoff.
  • After that time, all sales are considered final due to sourcing and prep commitments.
Deposit Policy for Rotating Specials
  • All Rotating BBQ Specials and High-End Steak Features require a 30% deposit at the time of ordering.
  • This deposit secures your selected cut and covers the initial cost of premium meat sourcing and preparation.
  • Deposits become non-refundable within 48 hours of the scheduled pickup or delivery time. For example, if your special is planned for Saturday evening, cancellation must occur before Thursday night to receive a refund.
Payments
  • All forms of payment are taken via Venmo
Delivery and Preparation Policy
Pickup & Delivery
  • Standard pickup and delivery windows will be coordinated after order confirmation.
  • Local delivery available within 15 miles of San Diego, subject to scheduling and order size.
What grade of meats do you use?
All of our meats are locally sourced and hand-selected from trusted suppliers, featuring only USDA Choice or Prime-grade cuts. Every piece is chosen for its marbling, freshness, and quality — ensuring a tender, flavorful result every time.
What ingredients are used with each cut?
Each cut, whether grilled or smoked, is seasoned with fresh ingredients and handcrafted rubs designed to bring out its natural flavor. We use no fillers, no additives, and no artificial preservatives — just honest, fire-crafted food made the right way.
How is the food packaged and how long does it stay fresh?
All standard menu items are vacuum-sealed immediately after cooking to lock in freshness and flavor. Meals can be safely refrigerated for up to 7 days or frozen for up to 3 months without compromising quality.
Rotating BBQ and Steak Specials are prepared fresh for same-day pickup or delivery and served in aluminum party trays — ready to heat, slice, and serve that day.